The Problem: The WISMO Ticket Flood
Every time a customer asks 'Where is my order?', your team has to open Shopify, copy the tracking number, and paste it into email. It's a waste of human potential.
The Cost of Manual Work
Support Agent: £25k/year. 50% of tickets are WISMO. You are paying £12.5k/year just to look up tracking numbers.
The Solution: The 'Smart Reply' Agent
We replace this manual chaos with a simple 3-step automated workflow. Here is the architecture we build for E-commerce clients in our 5-Day Sprint.
Step 1: The Trigger
Customer emails 'Where is my stuff?'.
Step 2: The Intelligence
Our AI Agent detects the 'Order Status' intent. It queries the Shopify API using the customer's email.
Step 3: The Action
The AI drafts a perfect response: 'Hi Jane, your order is with Evri (Tracking: 12345) and will arrive on Tuesday.' It sends it instantly.
The Result
Support volume drops by half. Your team focuses on sales and complex issues.